FAQ

What our customers frequently ask:

What is a Virtual Assistant?

A Virtual Assistant provides remote services to help you run your business smoothly. I offer administration, bookkeeping, customer service and payroll.

Why do I need a Virtual Assistant?

Running your business can take more of your day than expected, a Virtual Assistant can save you time, I take the strain from your workload allowing you to focus on more important tasks.

How quickly can I hire a Virtual Assistant?

My availability can vary from week to week, please contact me so we can discuss your requirements.

Will a Virtual Assistant sign a confidentiality contract?

Joannas Virtual Assistant is ICO registered and compliant and fully insured. Contracts and Terms will be signed by both the VA and client.

Can I have a trial?

Of course, we can set up an initial agreement and see how this would work for you before you commit to an ongoing package.

Can I carry over unused hours from my retainer package to the next month?

No, each month is carefully planned and there isn’t the capacity to carry over unused hours.

How do you calculate the number of hours you’ve been working for me?

I use an online time tracking system to keep an accurate account of the time spent working on tasks and projects for you. At the end of the invoicing period, I will attach a detailed report that shows the time spent working.

How can I share my files with you, securely?

I use a cloud-based file-sharing system (GDPR compliant) that you will receive access to so that we can share files safely & securely.