Privacy Policy

Have a read of my privacy policy below.

Joannas Virtual Assistant (the “Sole Trader”) is committed to maintaining robust privacy protections for its users. My Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using my Service.

“Service” refers to the Sole Trader’s services accessed via the Site, in which users can enter contact details to be able to contacted by us, via the contact form.

For purposes of this Agreement, “Site” refers to the Sole Trader’s website, which can be accessed at https://www.joannasvirtualassistant.co.uk/ .

The terms “I” refers to the Sole Trader.

“You” refers to you, as a user of our Site or our Service.

By accessing my Site or my Service, you accept my Privacy Policy and Terms of Use (found here: https://www.joannasvirtualassistant.co.uk/termsandconditions/), and you consent to my collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

Joannas Virtual Assistant is based at 41 Watercress Way, Broughton, Milton Keynes, MK10 7AJ.

INFORMATION I COLLECT

Joannas Virtual Assistant will process information about your use of my website and services (“usage data”). The usage data may include:

(1) the browser types and versions used

(2) the operating system used by the accessing system

(3) the website from which an accessing system reaches our website (so-called referrers)

(4) the sub-websites

(5) the date and time (so-called timestamp) of access to the Internet site

(6) an Internet protocol address (IP address)

(7) the Internet service provider (ISP) of the accessing system

(8) the geographical location of the user

(9) the page views and site navigation paths

(10) the pattern of the users’ use of the service with regards to timing and frequency

(11) any other similar data and information that may be used in the event of attacks on our information technology systems.

The source of the usage data is Google Analytics. The usage data collected is needed to:

(1) deliver the content of our website correctly

(2) optimise the content of our website as well as any advertisement

(3) ensure the long-term viability of our information technology systems and website technology

(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack

In order to process this information,we have obtained the user’s consent AND our legitimate interests in monitoring and improving our website and services.

Joannas Virtual Assistant may process information contained in any enquiry you submit to me regarding my services and products (“enquiry data”). If a user contacts me via email or via a contact form, the personal information transmitted by the user is automatically stored.

The personal information may include:

(1) the user’s contact information

(2) the user’s name

(3) the name of the user’s employer

(4) the user’s job title or role

(5) the metadata associated with the communication

(6) and information contained in communications between the user and Joannas Virtual Assistant

Such personal data transmitted on a voluntary basis by a user to Joannas Virtual Assistant are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.

HOW I USE AND SHARE INFORMATION

Personal Information

Except as otherwise stated in this Privacy Policy, I do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. I do share Personal Information with vendors who are performing services for the Company, such as the servers for my email communications who are provided access to user’s email address for purposes of sending emails from me. Those vendors use your Personal Information only at my direction and in accordance with my Privacy Policy. In general, the Personal Information you provide to me is used to help me communicate with you. For example, we I Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information

In general, I use Non-Personal Information to help me improve the Service and customise the user experience. I also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and I reserve the right to use and disclose such Non-Personal Information to my partners, advertisers and other third parties at my discretion.

Joannas Virtual Assistant may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of my legal rights, your legal rights and the legal rights of others.

Joannas Virtual Assistant may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

RETAINING AND DELETING YOUR PERSONAL INFORMATION

The personal information that I process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. I will retain your personal data as follows: Email address, IP addresses, telephone numbers, will be retained for a minimum period of 1 month and for a maximum period of 3 months. In some instances, it is not possible for me to specify in advance the periods for which your personal information will be stored by me. In such cases, I will determine the period of retention based on the following criteria: the period of retention of email address, IP addresses and phone numbers will be determined based on individual requirements.

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing info@joannasvirtualassistant.co.uk. In addition, you can object to the processing of your personal information, ask me to restrict the processing of your personal information or request portability of your personal information. You have the right to opt-out of marketing communications I send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails I send you. Similarly, if I have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. I respond to all requests I receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

As part of the Service, I may provide links to or compatibility with other websites or applications. However, I am not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by me through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. I encourage our users to read the privacy statements of other websites before proceeding to use them.

UPDATES

I may update this policy from time to time by publishing a new version on my website. You should check this page occasionally to ensure you are happy with any changes to this policy. I may notify you of significant changes to this policy by email or by placing a prominent notice on my site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

CONTACT US

This website is owned and operated by Joannas Virtual Assistant. This business is registered in United Kingdom.

If you have any questions regarding this Privacy Policy or the practices of this site, please contact me by sending an email to info@joannasvirtualassistant.co.uk.

Last Updated: This Privacy Policy was last updated on 9 September 2021.